FAQ

◆ Register a free account

Q. What is a free account registration?

Tokyo Girls’ Update provides partial access to exclusive articles to members who have created a free account and logged in. This is because our aim is to create a hot cultural community. By all means, please read the page below.

Q. What can be done with a free account?

You’ll be able to view all of the content, with the exception of that which is limited to premium members. Also, by pressing the “heart” button that is located on each page you’ll be able to register favorites and to utilize the function that allows you to go back and read articles that interest you at a later date.

◆ Regarding premium service

Q. What are premium members?

For just $4 per month you’ll enjoy premium membership access to all of the information on Tokyo Girls’ Update.

Q. What are the privileges of premium members?

By registering as a premium member, you’ll have access to ALL of the premium videos and articles on Tokyo Girls’ Update. Also, you’ll be eligible to participate in the monthly gift lottery for premium members. What’s more, you’ll enjoy special privileges such as participating in special events, such as TGU GLOBAL CONNECT (a talk event for chatting with idols).

Q. What is a trial registration?

Tokyo Girls’ Update offers a free 10-day premium trial membership. Trials members have immediate access to premium member services.
To start, please enter your name, email address, country, gender, password, and finally preferred billing method, then for 10 days you will have the right to enjoy all of our premium services. If you have already registered for a free account, simple select your preferred method of payment to enter the 10-day premium trial period.
You will not be charged during the trial period, and you may cancel at any time. After 10 days have passed, you will automatically be registered as a premium member and charged $4 per month.

Q. What payment methods may I use?

You may choose credit card payment (VISA/MasterCard/JCB (JCB option only available in Japan), or PayPal.
Also, for those who use iOS, you may apply for membership in Tokyo Girls’ Update using the talk application “TOKYO TALK.”

Q. What is the settlement currency?

You may pay in US dollars or Japanese yen.
People who do not live in the US or Japan may choose either yen or dollars.
The exchange rate used during the transaction depends upon the settlement method used and the individual credit card company, so please check with them for details.

Q. How can I tell if I am already registered as a premium member?

When premium members log in to Tokyo Girls’ Update they will see a gold bar displayed in the upper-right section of the screen.
Also, you may confirm your status using the “My Page” option in the user menu.

Q. How do I cancel my membership?

Memberships can only be cancelled by the member his- or herself.
The process is different for those who registered with credit card and those who registered using PayPal.
For details, please see below.
http://tokyogirlsupdate.com/how-to-cancel.html

◆ Managing user information

Q. How can I change my name or country?

Select “Settings” from the user menu, then an administration screen for changing your personal information will be displayed. Please change the desired information and click on “UPDATE.”

Q. I’d like to change my avatar (user icon)

You may change your avatar in the “Settings” page found in the user menu.

Q. I forgot my password

To reset your password, please request a password reset email
and then follow the instructions in the mail that you receive.
If you have forgotten the email address with which you registered then please contact us at contact@tokyogirlsupdate.com.